Terms and Conditions

Two separate entities serve you. The Skin Crowd (Pty) Ltd (Private company registered in the Republic of South Africa; registration number 2026/713940/07) trades as The Skin Crowd and provides the membership, patient support, delivery co-ordination and billing. It is not a medical practice and does not provide medical services. Physical address: 44 Will Scarlet Road, Robindale, Randburg, Gauteng, 2194. Address for service of legal documents: 44 Will Scarlet Road, Robindale, Randburg, Gauteng, 2194. Email: hello@theskincrowd.co.za. Directors: Wessel Davel. VAT number: Not currently VAT registered.

Dr Christine van Looy (Pty) Ltd (Private company registered in the Republic of South Africa; registration number K2026712398) provides the consultation and clinical care, practising under Dr Christine van Looy (HPCSA MP0879240, practice number 1043781). Physical address: 44 Will Scarlet Road, Robindale, Randburg. Address for service of legal documents: 44 Will Scarlet Road, Robindale, Randburg. Email: hello@drchristinevanlooy.co.za. Directors: Dr Christine van Looy.

Telephone for both: 065 738 1307.

The Skin Crowd is an online platform through which you can complete a skin assessment, book and pay for a consultation with a registered medical practitioner, and discuss a personalised skin-care plan. Consultations and clinical care are provided by Dr Christine van Looy (Pty) Ltd under Dr Christine van Looy (HPCSA MP0879240, practice number 1043781).

You must be older than 12 and resident in South Africa. If you are under the age of 18 we encourage parental participation, but it is not mandatory. We do not ship outside South Africa.

The R250 consultation fee buys a 20-minute video or telephone consultation with a registered practitioner. It does not guarantee any particular treatment outcome. If the practitioner concludes that your condition is not suitable for remote treatment, or that you should be examined in person, the consultation fee remains payable, because the service was rendered.

Your online assessment and photographs inform the consultation but are never the sole basis for finalising a treatment plan. A registered practitioner reviews your history and consults with you before any treatment plan is confirmed. This reflects clause 5.5(b) of HPCSA Booklet 10.

All prices include VAT where applicable and are in South African Rand. The R250 consultation fee is once-off and separate. Monthly packages start at R450 per month (Starter), R550 per month (Maintenance), or R750 per month (Intensive), billed quarterly, and the exact amount is set by your practitioner based on what is clinically appropriate for you. Delivery within South Africa is included in the plan price. We will tell you the exact amount before you pay.

Where you agree to a recurring payment, we will tell you the amount, the frequency and the date of the first collection before you authorise it. We will notify you before each collection if the amount differs from the amount you authorised. You may cancel a recurring payment at any time from your account or by contacting us; cancellation takes effect from the next unbilled cycle.

There is no minimum term. Plans run month to month and you may cancel at any time. (ECT Act s43(1)(q).)

Programme products are dispatched once paid for. Delivery usually takes 7–10 working days within South Africa only. Delivery is to the address you supply; please make sure it is correct. Packaging is plain and unbranded.

You must give complete and accurate information about your health, medication, allergies and medical history. Clinical decisions rely on it. Do not share products from your plan with anyone else. Use them only as directed. Tell your practitioner about any adverse reaction promptly.

Nothing on this website is a substitute for an in-person medical assessment. If your skin is painful, infected, blistering or rapidly worsening, or if you have any systemic symptoms, seek in-person medical care immediately. Results vary between individuals and no outcome is guaranteed.

We create and keep a health record for you as required by sections 13 to 17 of the National Health Act 61 of 2003 and the HPCSA guidelines. Records are kept for at least six years from the date the record becomes dormant. See our Privacy and POPIA notice.

See the Refund and Cancellation Policy, which forms part of these terms.

Contact us first at hello@theskincrowd.co.za. If we cannot resolve it, you may refer a consumer complaint to the National Consumer Commission, a clinical complaint to the Health Professions Council of South Africa, a pharmacy complaint to the South African Pharmacy Council, or a privacy complaint to the Information Regulator.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything that may not lawfully be limited, including your rights under the Consumer Protection Act 68 of 2008.

South African law. The courts of South Africa have jurisdiction.

We may change these terms. The version in force is the one published here on the date of your transaction. Effective date: TBC.